By Cecilia Nasmith
Northumberland Hills Hospital announces a new Patient Experience Measurement Survey – for both the hospital and its affiliated Community Mental Health offices – that invites input from the perspective of both patients and caregivers.
The survey was co-designed by an interdisciplinary working group (including staff and Patient and Family Advisory Council members) with the aim of providing insight into how patient and caregiver experience at NHH stack up against expectations and hospital commitments.
This real-time input can be conveyed through a range of methods – electronic and hard copy, personal and hospital-owed.
“With our new survey tool, our teams are seeking to better understand our strengths and potential areas for improvement through the lens of those we serve,” NHH President and Chief Executive Officer Susan Walsh said in the announcement.
“Thanks to the valuable input of Patient and Family Advisory Council partners, we can focus on asking questions that are relevant and important to patients, caregivers, and their journeys through the different care pathways at NHH.”
The survey consists of nine questions and encourages feedback pertaining to the quality of care and experience received while at NHH. All input received will be secured, summarized and shared with program and hospital leaders to support continuous quality improvement.
In the interests of anonymity, names are not collected Individual responses will be confidential and only shared in combination with the responses of others to identify trends and areas for further evaluation, improvement and discussion.
When fully rolled out, the initiative will be promoted for patients and their caregivers at bedside, on the hospital website, and in key waiting areas (through a QR code link).
For those without access to the survey through their own technology, iPads will be available, as well as hard-copy surveys, in key waiting areas.
If you or someone you care for receives care at NHH, please consider sharing your feedback through this new survey tool.
