ASK HR - DAR

Episode #17: Operational Excellence - The Business of Managing 

We're back this week to discuss the second pillar in our six part series on The Business of Managing Your Business - Operational Excellence.

Operational excellence starts with clear documentation of your business to facilitate consistent value delivery, by aligning people, processes, and technology that support your purpose. It’s about being reliable, resilient, and relentlessly improving through Standard Operating Policies & Procedures that define how we do what we do,  organization charts and job descriptions to define who does what,  process checklists for quality control and reduce error, and training manuals that help your team flex with everyday business needs.   Sounds like a lot of work; do you REALLY need to do this?   If you haven't started, or need to update old policies and procedures, let this be the "nudge" to start building your operational excellence — one policy, one system, one process at a time.  These aren’t bureaucratic tools — they’re the playbook for success.