The Town of Cobourg is pleased to announce the launch of its annual Corporate Communications survey to seek input on how its citizens stay informed, and how the town can continue to improve.
The announcement noted that the role of the Corporate Communications Department is to ensure that information the town provides to the public and to stakeholders is clear, on-going and accurate, while supporting the effective communication of services, programs and events to the community.
“This is a top priority for the Town of Cobourg,” the announcement said.
Communications manager Ashley Purdy said that the launch of an annual communications survey serves to ensure a continued striving for improvement and excellence.
“We have an engaged community who I trust to provide honest feedback,” Purdy said in the bulletin.
“In fact, the last time we asked for feedback was on the redesign of our town's municipal website, and we received great suggestions – many of which we implemented right away!”
The deadline to take the survey is March 29, and it is estimated that this will take no more than five minutes. It contains 10 questions ranging from the types of communication-and-engagement methods citizens utilize most to suggestions for improvement and recommendations on what programs and services citizens would like to hear more about.
It is anticipated that this annual exercise will serve as an important tool for examining the larger picture of understanding the needs and perceptions of citizens and identifying areas or improvement. As well, tracking citizens' perceptions over time allows for comparison against previous years' findings and benchmarking against established municipal norms from other Canadian municipalities.